Last updated: 07/02/2026

Welcome to Dermaluxe. By accessing, browsing, or making purchases on our website, you fully agree to these Terms and Conditions, which apply to Dermaluxe’s operations in the United Kingdom (UK).

 

1. GENERAL INFORMATION

Dermaluxe Beauty & Health is an online store dedicated to the sale of beauty, skincare, aesthetics, and wellbeing products, operating in accordance with the applicable laws and regulations of the United Kingdom, including:

• Consumer Rights Act 2015

• UK GDPR (United Kingdom General Data Protection Regulation)

• Data Protection Act 2018

• Electronic Commerce (EC Directive) Regulations

By using this website, the customer declares that they have the legal capacity to enter into contracts under UK law.

 

2. CUSTOMER SERVICE

Dermaluxe is committed to providing clear, efficient, and respectful customer service, aiming to ensure the best possible customer experience.

2.1 Customer Support Channels

Customers may contact us through the official channels made available on the website, including:

• Email

• Online chat

• Contact form

2.2 Customer Service Hours

Customer support is available 24 hours a day, 7 days a week. Availability may vary during public holidays or periods of high demand.

2.3 Consumer Support

Our team is available to assist with matters related to:

• Product information

• Order and delivery status

• Payments

• Exchanges, cancellations, and refunds

We aim to respond to all enquiries within a reasonable timeframe, in accordance with UK consumer protection regulations.

 

3. PURCHASES, PAYMENTS AND RESPONSIBILITIES

By placing an order, the customer confirms that all information provided is true, complete, and up to date. Dermaluxe is not responsible for delays or failures resulting from incorrect information supplied by the customer.

Payments are processed by secure and internationally recognised payment service providers. Dermaluxe does not store sensitive credit or debit card details.

 

4. PRIVACY, SECURITY AND DATA PROTECTION

Dermaluxe respects the privacy of its customers and processes personal data in a transparent and secure manner, in compliance with the UK GDPR.

4.1 Data Collection

We may collect the following information:

• Full name

• Delivery and billing address

• Email address

• Telephone number

• Information necessary for payment and shipping

Data is collected only when strictly necessary for the provision of our services.

4.2 Use of Data

Personal data is used to:

• Process orders and payments

• Arrange deliveries

• Provide customer support

• Comply with legal and regulatory obligations

Dermaluxe does not sell or trade personal data. Data is shared only with essential partners, such as payment processors and delivery companies.

4.3 Data Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, or disclosure, including encryption and secure digital protocols.

4.4 Data Subject Rights

In accordance with the UK GDPR, customers have the right to:

• Access their personal data

• Request correction or updates

• Request deletion of data, where applicable

• Restrict or object to data processing

Requests may be made through our official customer service channels.

 

5. INTELLECTUAL PROPERTY

All content on the Dermaluxe website, including texts, images, logos, trademarks, visual identity, and layout, is the exclusive property of Dermaluxe or licensed for its use. Reproduction without prior authorisation is strictly prohibited.

 

6. LIMITATION OF LIABILITY

Dermaluxe shall not be held liable for:

• Improper or incorrect use of products

• Results that may vary according to individual characteristics

• Temporary website interruptions due to technical issues or maintenance

Products do not replace medical advice or consultation with a qualified healthcare professional, where applicable.

 

7. CHANGES TO THE TERMS

Dermaluxe Beauty & Health reserves the right to amend these Terms and Conditions at any time. Changes will take effect upon publication on the website.

 

8. GOVERNING LAW AND JURISDICTION

These Terms and Conditions are governed by the laws of the United Kingdom. Any disputes shall be resolved in accordance with the applicable jurisdiction of the United Kingdom, without prejudice to consumer rights.

 

9. CONTACT

For questions, requests, or complaints, customers may contact Dermaluxe through the official channels provided on the website.

By using this website, you confirm that you have read, understood, and agreed to these Terms and Conditions.