Shipping Policy – Dermaluxe

Last updated: March 7, 2026

Dermaluxe is committed to providing a safe and transparent shopping experience. This Shipping Policy explains how order processing, shipping times, and delivery work for purchases made through our store.

 

1. Order Processing

After payment confirmation, your order goes through a processing and preparation period, which typically takes:

1–3 business days

During this time, we verify the order, prepare the product, and arrange shipment.

 

2. Delivery Time

Delivery times may vary depending on the customer’s location and supplier logistics.

The average delivery time is:

7–20 business days after shipment

In some cases, delivery may take longer due to:

• High order demand

• Logistic delays

• Customs processing

• Strikes or external factors beyond our control

 

3. Shipping Fees

Dermaluxe may offer:

• Free shipping during promotional campaigns

• Shipping calculated at checkout, depending on the customer’s location

The available options will be displayed during checkout.

 

4. Tracking Information

After the order has been shipped, the customer will receive a tracking number by email.

The tracking code is typically available within 3–7 business days after shipment.

With this code, you will be able to track the delivery status of your order.

 

5. Address Information

Customers are responsible for entering the correct delivery address when placing an order.

If the address is incorrect or incomplete and the package is returned, a new shipping fee may be required for reshipment.

 

6. Possible Delays

Although we strive to meet all estimated delivery times, delays may occur due to external factors such as:

• Weather conditions

• Logistics issues

• Customs inspections

• High-volume shipping periods (such as holidays)

Dermaluxe will monitor the situation and provide support whenever necessary.

 

7. Order Not Received

If the maximum estimated delivery time has passed and the order has not been received, customers are encouraged to contact support so we can review the case and provide an appropriate solution.