Refund & Return Policy – Dermaluxe

Last updated: March 7, 2026

At Dermaluxe, customer satisfaction is very important to us. If you are not satisfied with your purchase, this Refund & Return Policy explains the conditions under which returns, exchanges, and refunds may be requested.

 

1. Refund Request Period

Customers may request a return or refund within 7 days after receiving the product.

After this period, unfortunately we will not be able to offer a refund or exchange.

 

2. Return Conditions

To be eligible for a return, the product must:

• Be unused

• Be in perfect condition

• Be in its original packaging, whenever possible

If the product does not meet these conditions, the return request may be refused.

 

3. Damaged or Defective Products

If the product arrives damaged, defective, or different from what was ordered, the customer must contact us within 7 days after receiving the product.

You may be asked to provide:

• Photos or videos of the product

• Photos of the packaging received

After reviewing the case, we may offer:

• A replacement product

• A full or partial refund

 

4. Refund Process

Once the return is approved, the refund will be processed.

The time it takes for the refund to appear in the customer’s account may vary depending on the payment method used:

• Credit card: it may take a few days to appear on your statement

• Other payment methods: processing time may vary depending on the provider

 

5. Return Shipping Costs

Return shipping costs may vary depending on the reason for the return.

• If the product has a defect or shipping error, Dermaluxe will cover the return shipping costs.

• In cases of customer preference or change of mind, the return shipping cost may be the responsibility of the customer.

 

6. Lost or Missing Orders

If an order is confirmed as lost or missing by the shipping carrier, Dermaluxe will offer:

• A replacement shipment at no additional cost, or

• A full refund of the order.